Returns & Exchanges

At Havit Lighting, we stand behind the quality of our premium lighting solutions and offer a 30-day return window for items in their original, uninstalled condition. We strive to ensure your home illumination project is perfect, providing a seamless exchange process for any products that do not meet your expectations.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or log into your account portal to submit a Return Merchandise Authorization (RMA) request within 30 days of delivery.

• 2.
  Secure Packaging

  Carefully pack the items in their original manufacturer packaging, ensuring all mounting hardware, instructions, and internal protective materials are included.

• 3.
  Shipping and Labeling

  Affix the provided return label to your parcel and drop it off at an authorized carrier location; please ensure the RMA number is clearly visible on the exterior.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the returned lighting fixtures for quality assurance, your refund or exchange will be processed within 5-7 business days.